Customer Experience Associate

About Fliteboard

Growing from start-up to $60m in annual sales in the last 4 years we’ve been successful in establishing a global brand following and a loyal community of customers spanning 90 countries. We’re on a mission to build the world’s most loved electric water-sports brand offering the most remarkable product and customer experience, grow sales in excess of $200m in the next 3 years, and innovate towards cleaner and quieter waterways. If you are passionate about giving customers a great experience and collaborating with a group of talented people this could be the role for you…

What you’ll love about Fliteboard

• Creating memorable experiences for our customers
• Working together with a talented and diverse team
• Being part of an innovative, fast moving global company that is changing the way people enjoy time on the water.
• Growth and development opportunities
• Fliteboarding!

You’ll enjoy the role if you

• Are a positive and energetic individual who enjoys connecting with customers and solving their challenges.
• Love working autonomously and showing initiative.
• Enjoy working in a fast paced environment, juggling multiple tasks while delivering remarkable outcomes for our customers.
• Have experience with customer service platforms/helpdesks.
• Have exceptional communication and customer management skills.
• Have good soft skills - Emotional intelligence and empathy.
• Organise all team meetings globally on behalf of CEO and ensuring they are in everyones calendar
• Have technical aptitude and willingness to learn.
• Are an Australian permanent resident.

You’ll be responsible for

• Identifying, troubleshooting and resolving technical issues (hardware and software) - if you're a fast learner and can problems solve this will be a breeze!
• Managing our support platform/database, ensuring all customer interactions and communications are accurately entered.
• Managing incoming and outgoing product repair bookings, both here in HQ and with our servicing partners.
• Managing customers expectations and delivering remarkable outcomes.
• Creating product orders for warranty repairs.
• Contributing to our Internal & External knowledge bases and creating help documentation and videos.
• Assisting in formulating customer support policies, processes, and workflows.

What’s in it for you:

1. We invest in our people! The role is stable, secure and we develop and push those who put their trust, drive, and effort into the business.
2. We are a close-knit team! We care for one another and we have fun together!
3. We're scaling fast and bringing on some excellent talent, a talent pool that you can learn from, and collaborate with daily.
4. We work daily with a cool product and cool customers.

How to apply:

The role is offered as a full-time Monday to Friday position in our Byron office. IMPORTANT: Please submit your CV and Cover letter outlining your reason for application to hr@fliteboard.com. Please include your salary expectations, earliest possible starting date and your residency status. Please note, as much as we would love to get back to all applications, only candidates we deem as a potential good fit based on the above will be considered for shortlisting. We will be reviewing your application and responding if suitable with feedback, as soon as possible.